Privacy Policy

Carrefour Loyalty Application ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our mobile application and services (the "App").
If you do not agree with the terms of this Privacy Policy, please do not use the App.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• First and last name
• Phone number
• Date of birth
• Gender
• Number of family members
• Email address
• Home address

1.2 Usage Data

We may automatically collect certain information about your device and how you interact with the App, such as:

• Device information (e.g., IP address, device type, operating system)
• Log data (e.g., access times, pages viewed, navigation paths)

2. How We Use Your Information

We use your information for the following purposes:

• To provide, operate, and maintain the App and its features
• To personalize and improve your user experience
• To analyze usage trends and improve the App's performance
• To manage your loyalty rewards and process related transactions
• To communicate with you regarding updates, promotions, and customer support
• To send you notifications, including push notifications and SMS
• To detect and prevent fraud and unauthorized activities
• To comply with applicable laws and legal obligations

3. Sharing Your Information

We may share your information in the following circumstances:

• With Affiliates: Your information may be shared with our affiliates, who are bound by this Privacy Policy.
• With Business Partners: To offer certain promotions, products, or services.
• For Legal Reasons: To comply with legal obligations, court orders, or lawful governmental requests.
• In the Event for a Business Transfer: If we are involved in a merger, acquisition, or asset sales, your information may be transferred.

4. Your Privacy Choices

4.1 Account Information

You may review, update, or delete your account information at any time through your account settings in the App.

4.2 Cookies and Tracking Technologies

Most browsers accept cookies by default. You can adjust your browser settings to reject or remove cookies, although some features of the App may not function properly.

4.3 Opt-Out of Marketing

You may opt out of receiving marketing communications by clicking the unsubscribe link in our emails or contacting us at request@carrefour.mn.

5. Data Retention

We retain your personal information only as long as necessary for the purposes stated in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

The App is not intended for children under 8 years of age. We do not knowingly collect personal information from children under 8. If we become aware of such data, we will promptly delete it. If you believe we might have information about a child under 8, please contact us at request@carrefour.mn.

8. International Data Transfers (if applicable)

If you access the App from outside the country in which our servers are located, your information may be transferred to and processed in that country, where data protection laws may differ from those of your jurisdiction.

9. Your Rights (for EU/EEA Residents)

If you are located in the EU/EEA, you have the right to:

• Access, correct, or delete your personal data
• Restrict or object to our processing of your data
• Request data portability
• Lodge a complaint with a supervisory authority
• Withdraw your consent at any time (where applicable)

You can exercise these rights by contacting us at request@carrefour.mn.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of the policy and notify you of material changes through the App or other communication methods. Please review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:
Carrefour Loyalty Application Team
Email: request@carrefour.mn
Address: 18 th floor, "Altan Joloo Tower", Seoul street, Sukhbaatar district, Ulaanbaatar city, Mongolia